Sharaf DG DUBAI= CRAPPY CUSTOMER SERVICE

I have written the following letter to the GM of Sharaf DG for horrendously incompetent customer service:

Mr. Juzar,

I may have made the biggest mistake in purchasing electronics from your store, Sharaf DG, located in Times Square.

It is surprising and disappointing to see a store with a substantial investment in location, partnerships and marketing failing miserably the after sales aspect and consequently in retaining customers. After my experiences at your store, you have certainly lost my business as well as the business of my family members and friends.

Please find below a list of my experience at your store, which will definitely be replicated in local newspapers to warn other people who value customer support and after-sales support as highly as I do against shopping at your establishment(s).  I will also be taking this up with the Better Business Bureau in hope that things improve for other people who have the misfortune of dealing with customer service at your store.

In early March, I purchased two items from your store in Times Square, needless to say, this is the first and the last time I will be spending my hard-earned money at your store.

The first of these items was a Body Glove Laptop Bag and the other was a Fuji Finepix Digital Camera, Model s8000.

Within one month of use, the Body Glove Bag broke at the handle and when I brought it in for replacement, I was told that it was my fault and that Sharaf DG could not do anything to help me out.  This itself was a surprise to me, but I took the blame that was pointed at me by your customer service without complaint.

I should have taken this as a precursor of the nightmare that is known as customer service at your business, but I was to find out this bitter truth one week later when my camera stopped working.

I was admittedly shocked when this happened as I had barely used the equipment.

I brought the camera in on April 15. Repair Receipt .  Customer support informed me that the camera would be fixed within two weeks maximum subject of part availability.

I called back two weeks later and was told that there had been a part malfunction and a replacement part had been ordered by the manufacturer.

I called four weeks since the date that I had given my camera in, and was again told to wait as the parts were still not in the country.  On both occasions, I kindly asked the gentleman Mr. Vinay to follow up with the manufacturer as I had barely used the camera and was looking forward to using it.

Both times he had promised to follow up and call me back the next day with an update. On both times, looking back now, not surprisingly, there was no follow-up word from him.

I waited for updates until 6 weeks from the date of my bringing the camera in and decided to follow up again.  This time I desperately needed the camera as I was going away on a business trip and decided to write in to your customer support.

Please find the email below dated June 2nd.

“To whom it may concern,

My camera has been under repair since April 15th 2008 with you at your Times Square.

I am leaving the country on June 4th 2008 for a business trip in which I will be needing the camera.  I have been chasing up after this for the last 3 weeks and your repairs department has been terrible with following my case up.

I would like my camera back, FULLY REPAIRED by TOMORROW JUNE 3rd.

If you cannot commit to that, then I would like a new camera from your store, as the camera I have returned for repair was not even used more than twice before breaking down.  I purchased this camera in Feb 2008 from your store.

I have already been inconvenienced by not having a camera in the interim period, and should I not have a camera for my upcoming trip, I will be very upset.

I look forward, for at least this time, some sort of action on your part, although looking at the dismal service in the past, I’m not holding my breath for that.

This is not the first time I am having trouble with your products.  You had best believe that this is the last time I am purchasing anything from your stores.”

I got a call following this email on June 2nd from Mr. Rajiv saying that he had talked to the Manufacturer and he would be getting the camera for me by the end of the week June 6th.  I explained to him that this would not be acceptable as I was leaving the country on June 4th.  He told me that the part was still not in the country.  I told him that this is not at all acceptable and he told me that he could do nothing to help me.

I was obviously very upset at this time and conveyed to him that I would definitely be taking this up to top management in the company.  He then told me that he would follow up and see what he could do.

Later that day he called me and told me that the manufacturer would have my camera repaired by June 3rd (funny how the missing part manifested out of nowhere) and I could come and pick it up by 4 pm.

I called back on June 3rd at 4 pm to confirm that my camera was available and was told that no one could pick my camera from the manufacturer and it I could make it to Deira to pick up the camera myself!

I was appalled by this behaviour and demanded to speak to Rajiv’s boss and was put on the phone with a Mr. Ranjeet. Ranjeet explained to me that they had not had a chance to pick up my camera, which was ready, from the manufacturer as the driver was busy doing other chores.  The manufacturer would be closing at 5 and there was nothing they could do to help.  I explained the full story to him and mentioned how long I had been waiting for my camera and had a very heated argument with him.  He told me that the camera was in fact ready and were it not for my early morning flight the next day I would have it in my hands.

After determining that there was nothing they could do to help me, they finally agreed to give to me a new camera as a temporary replacement to the one I had given in.

I could go into how this cheap replacement camera would not be a match for the one I had purchased earlier, but that is a different story.

Upon my return from my trip this week on June 12th, I called Rajiv up to speak with him again.

He told me that my camera, which I was told earlier was fixed, was still under repair!!!!  I was obviously shocked at this and asked him how this was happening. He told me that since they had given me a replacement camera, no one had actually followed up with fixing the original camera.  I was VERY VERY UPSET. Before I left I was told that my camera was fixed. Now I was told not only was my camera still under repair, I would have to wait some more time to fix it.  I gave Rajiv an ultimatum to have my camera ready by Sunday June 15th. He promised, as usual, to have it ready by then.

Today when I called back, I was told by Vinay, who I spoke to, that Rajiv was on vacation for a week and when I asked to speak to the customer service manager, I was put on hold for ten minutes after which the phone was hung up on me.

I called back and asked to speak to the store manager Mr Sanjay and was told that he is not around.  The lady took my number and told me that he would call me back.  As I write this to you, I am still waiting to hear from him.  Employees mirror their management, and frankly, looking at Sharaf DG employee behaviour, I wouldn’t expect a call from Mr. Sanjay either.

Needless to say, if you have had the patience to read the entire debacle, you may see my frustration in the whole matter.  Your customer service has lied to me more than once. They have been incompetent in following up the matter without prompting from me. Literally, I have spent more time chasing up with your customer service than actually using the camera I purshased. I feel really shocked and appalled by the behavior of your company employees. I am sure that I am one of many casualties of your customer support and when I release this to the media, I am certain more worms will crawl out of the woodwork.

It is your saving grace that the company is running in the Middle East.  This kind of service would have drummed you out of business in the western world not only through the Better Business Bureau but also through countless lawsuits, no thanks to your customer support team.

I have to say that without a doubt, that this has been one of the worst experiences in my life with any kind of after sales customer support.  I am sure you that your experience, Mr. Juzer, comes from understanding that repeat business is what drives retail and can appreciate the gravity of this matter.  The number of times I have been to your stores in chasing up after your customer service department have shown me exactly how many OTHER people are in the very same predicament with your company. I am certain that given the right forum they would reveal their horror stories as well. It would be worth your while to look into the operation of the customer service department and sort out their issues.

Mr. Juzar, I am hoping that you can fix the matter through your intervention, but honestly after what I have been through, I am not putting my money on anything positive from Sharaf DG.

I am not one to complain, and honestly, this is the first case that I am forced into writing such emails, but things have really come to a head. I will be submitting my complaints to local media and blogging it over the internet.

Should you wish to discuss this, you are welcome to reach me by phone or by email.

Sincerely,

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79 Responses to Sharaf DG DUBAI= CRAPPY CUSTOMER SERVICE

  1. aan says:

    i had the same experience at times square and customer care is horrible when i brought my new camera the shutter was making noise i asked for replacement but they did not have though it was available and they lied to me.i had to fight but finally managed to get a new one.

  2. momoneymoproblems says:

    This got sorted out some time ago, and I had totally forgotten that I had written about this on the blog some time back, until I got a call today from one of the Sharaf DG employees, Saqueeb, who had assisted in the resolution of this asking me to follow up to this.

    Anyway, just as a note to people who have read this, the issue got resolved very quickly following this email to the executives above. Sharaf DG were quick in ammending the situation, and I have since not only gotten my camera back(in good working condition) but they also went so far as to offer me a store credit for my broken laptop bag.

    In fact, I purchased a tv from them last week.

    So moral of the story is, Sharaf DG isn’t as bad as it seems, just horribly long in attending to their customer service. However, that being said, the professionalism with which my issue was handled was excellent.

  3. sanjeev sharma says:

    Hi, Guys, does UAE have consumer rights protection Law, what does one do, if he has such a bad experience with comapnies like DG SHARAF

  4. Sreejith says:

    I also have a bad experience from Sharaf DG

  5. Priyantha Peiris says:

    I am experiencing the same crappy service from Sharaf DG – Bought a new mobile phone afetr a week there was a malfunction.

    I was promised the matter would be fixed within two weeks. Now it is after a month no reply still and worst NO ONE bothers to answer the phone.

    800 DG HELP too has been invain as they always request me to call the Deira line which NOBODY bothers to answer.

  6. Vicky Raj says:

    Well after sales is another issue. I was not even able to contact them through their land line for the entire monring and eventually at around 1 Pm, when there was someone on the line had no knowledge of the product i was enquiring.

    hopeless

  7. priya says:

    I am exeperiencing the same bitter service from Axiom sotes – maal of the emirates – dubai. Let me ckeck this time and see what scrap they will tell to me for my new MOBILE which has some technical problem.

  8. private reader says:

    MOMONEYPROBLEMS>>>>>>>
    You either have been brain washed by Sharaf DG or some Imposter is posing as the person who wrote the actual Long complaint letter above and happens to work at Sharaf DG!! i believe it’s the latter of the two!

    Anyone who would has skimmed (as i did) through the long complaint letter would realise that a person could not come out of it with sweet smelling Roses a couple of weeks later ( which is what that blog above sounded like and i wont even tell you what it smelt like!)

    FYI, i’m a happy customer of Sharaf DG (surprise surprise) but still, NON of US believe that “MORAL OF THE STORY” Blog that was written.

    HA HA ,GOOD TRY SHARAF DG :-\

  9. momoneymoproblems says:

    “Private” Reader, you have come to MY blog, to read MY musings.

    I have no reason, whatsoever, except personal experience to sling shit on Sharaf DG or to glorify them.

    I highly doubt that a company like Sharaf DG would go through the efforts of fabricating a story, putting it on a random site and waiting for people to chance upon it.

    I’ve come across many negative cretin like you, that always see the downside of things, who live in Dubai. I still don’t get, why, if you are a happy customer (and loyal?) customer, you would assume Sharaf DG to make up a story and put it on a blog to reassure customers of their credibility????

    Stop wasting your time, and ours, by making pointless comments on peoples sites.

  10. JASMIN says:

    i bought a printer model BROTHER MFC-260C last thursday dated November 20, 2008. it is 4 in one fax ,scan, copy and photo. and it has 6000 DPI resolution so i was expecting it has good quality picture I tried and printed 4 picture in A4 paper, unfortunately the outcome is yellowish and its not good. i compare the one i printed in HP printer (i forgot the model it is a photo scan andcopy. i think cost around 300dhs less) the picture picture quality appears good. i could see the big difference.
    Now my question is is there any parts of the machine i bought to adjust the picture quality??? i tried to called there hotline number was too busy? Can u give me the number of sharag DG city center since i purchase the product to them? or email me back..

    ur quick response is very much aprreciated

    thanks

  11. Shaukat Mahmud says:

    I have purchased a Creative T200 MP3 player on Nov 03, 2008 and the unit would not charge the first time and when I took it back to them they said that they can not replace it.

    I explained to them that I have not even used the equipment so it should be replaced but they denied my request and told me that it would be repaired within 3 weeks and sent via courier to me in Pakistan free of cost and this is stated on the receipt as well.

    The receipt number is – 0987.

    Its been over 5 weeks that the custmer service has been prolonging this issue and still there is no end in sight.

    My standpoint is that Sharaf DG is not a roadside shop but a bigger company with a reputation to envy. Why should such litttle matters be such a problem for them. Its a straight forward case of equipment which should have been replaced on the spot.

    Infact, I bought the same T200 from a roadside shop they would have just replaced it with a new one immediately.

    Would appreciate a quick responce.

    Thanks.

  12. Ajoy Vijayan says:

    Dear Freinds,

    Sharaf DG is the worst of all Electronic Retailers ! The best is Plug Ins and EMax, as per my experience. I went to purchase a Onkyo Home theatre, but i didnt find the guys very helping, they were very egoistic and wasnt in any mood to show the features. They should have realised that i am a prospective customer and whatever decision i make , they were bound to show the features to me. I ended up buying the equipment from Plugins who were very willing to help. Second experience was when i purchased a Sony Ericsson Mobile and the flip broke down due to a fault of mine. They were not very interested to get it fixed for me even though i said i will pay for the replacement. they asked me to go directly to the Distributor. Anyways bad luck for those guys !! I would never buy any stuff from them even if i get a bargain. I would always go for Plugins or Emax.

  13. Rahul says:

    Dear Readers,
    Just an instance I would like to share after reading the many confessions on the service aspect of Sharaf DG. Its a pity that the owners put in a lot monetarily to see their enterprise grow, however sadly don’t believe in choosing the right people for the job(sales)thereby jeopardizing their business interest.
    I agree with those who wrote intensely about the service at Sharaf DG as have been victimized by the same on the occasion when I visited their store at City Centre Mall Deira for the last time that I swore than. The staff are either poorly paid or don’t care for the job as it’s their only means of survival in Dubai. The staff are unfriendly and rude and try a push a customer to various corners of the store instead of assisting them in their requests or shopping endeavor. I was shown to every next staff around in my search for a DM Port Cord with none being of help except for directions to the next staff who in turn claims to be busy(actually doing nothing) and leads to the next. I spent a long unfruitful 30 min after which I left the store flabbergasted never to return.
    To all the folks at Sharaf DG: “Put your act together if you want to be a part of the future”.

  14. Boby says:

    I am a very happy customer of sharaf DG…..

  15. john k. says:

    Dear Readers,

    I bought a camera from Sharaf DG time squre center and after 7 month it was not working.And I am a very good and happy customer because I got my camera back with 13 days and now its working perfectly fine.
    Well I have a very good experience from Sharaf DG as I have a very bad customer service from emax.

  16. venkat says:

    Dear Friends,
    I would like to say that don’t buy anything from sharafDG. I have purchased a dell laptop recently, they have given once formatted laptop with new packing after going to home when I opened I came to know that there was no bluetooth. I gave to service, after two days when i went to receive technician told me that you have formatted the system so that there was no blue tooth and no recovery partition. Then i came to know they have give the used laptop. I proved that i didn’t do format, as it is computer i has history of events. Still they didn’t replaced it. and so and so. If i have explain about sharafDG, It may be a lot.

    My humble request is that don’t buy anything from sharaf Dg

  17. User says:

    Hi all,

    The best idea to reach Sharaf DG customer care is their E-mail , Emails are being replied even the calls are not picking up.

    Cheers 🙂

  18. sam says:

    Even I spoke to their GM mr Nilsh calcho but even he looked to me belongs to another world

    • Manzoor Alam says:

      Dear customer,
      Please accept our sincere apologies towards all the inconvenience that you may have gone through. However Sharaf DG as a retailer, believes in long term relationship with its customer and therefore we request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

  19. ahmed says:

    AXIOM AXIOM AXIOM, staff like are coming from a certain place where law and respect is not available! i bought my X1 mobile Sony Ericsson, and i have put it in service for 3 times and it remain there more than in my hands! every time they say the problem is solved and the reality the new mobile became worst! they returned back with and old cover, scratch inside, etc. i thought talking to their manager will solve the problem but in reality managers are even worst than the other guys. frankly speaking, i’m really sad to pay 2300 AED for my business mobile and here i’m keep runing trying to fix it. it is very bad that we face something like that in UAE. Doesn any one know if there is any consumer protection office here in dubai?

  20. bjurose45 says:

    dear all,

    We have to understand onething… Dubai is a trading supportive country thts why they where safe in this tough time.Everyone talk about US/UK customer services (when we are customers not an owner of a retail shop)…these two areas are affected badly because of their blind customer supports and bluddy customers… they made their items bad and collected replacements from the shops/brands(sure, after shoutting or using bad words )

    Laptops/Cameras/mobiles are not exhanging as they have high chance to mishandle by customers of even by their friends or nightmates. Most of the cameras returing back by customers are damaged by sand(sand inside the lens unit), laptops are affected by virous or S/W correpted, mobiles are liquid damage or internal physical damages…dear friends, these all are not covered by warranty …

    please understand…think that you are in your own shop… or your fathers shop(if you have one)

    cheers…

    bjurose
    Dubai

  21. Sandeep says:

    Hi All,

    I had purchased a Nokia hand set “E66” worth AED 1099 on 5th Dec 2009 from Sharaf DG City Centre branch and availed the promotion of DU by paying AED 55 for Sim card and I would have AED 40 per month free credit talk time credited to my account every month for 12 months.

    But unfortunately till date I have not received any credit as promised.

    I had been trying to contact Sharaf DG customer care, but thier customer care extension 106,107,108 is never responded and when connected to other extension, they just says some excuses and keeps the phone on hold for hours together…

    The customer service of Sharaf DG is very farfetched and craap.

    This sort of irresponsible and unprofessional approach from a leading electronic outlet in the city was not at all expected.

    • Manzoor Alam says:

      Dear valued customer,
      Please accept our sincere apologies towards all the inconvenience that you may have gone through. However Sharaf DG as a retailer, believes in long term relationship with its customer and therefore we request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

  22. DDuncan says:

    I have two bad experiences. I purchased a ceiling hanging movie screen from the Times Square branch and within the warranty period, the spring mechanism failed and the screen opened (dropped from the closed position)during the night. This uncontrolled drop cracked the mounting bracket. When I returned it for repair under warranty I was told that “physical damage” was not covered and I would have to pay for the repair. After much arguing with the staff and suparvisors, the branch manager got involved and he saw sense and the 90dh repair bill was covered under warranty. Thanks to that man !.
    I purchased a top or the range Dyson vacuum cleaner from the branch behind the Shangri La. The small turbo head spindle failed after just a few months and DG Sharaf failed to agree that it was covered and quoted “physical damage”. After much arguing, the store manager agreed that it would be replaced but within a day of this he changed his mind and said it would not be covered – basically lied to me !. I sent a mail to Dyson UK and cc Jumbo who are the Dyson agent. Within hours, Jumbo replied, asked for details, and immediately agreed that this was a legitimate claim. Well done Jumbo. I can only say that DGS clearly say in their T&C that they only facilitate the warranty claims. From my experiance they do nothing to help the customer with warranty claims and therefore my advise is to shop elsewhere or, if no price difference, buy from the main agent.

    • Manzoor Alam says:

      Dear customer,
      We strongly apologize towards all the inconvenience that you may have gone through. However Sharaf DG as a retailer, believes in long term relationship with its customer and therefore we request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

  23. MoveR says:

    I have purchased Nokia Mobile X3 from Sharaf-DG (Arabian Centre) during DSF. before entring the shop i was handed over the promotional broucher/leaflet mentioning the pricies and free gifts. I bought the mobile paid the money got the bill and went out of the store. upon reaching home i just went throught the broucher and to my surprise Nokia X3 is having free bluetooth and free DU Elite plan. i was shocked the saleman on the counter didn’t bother to inform anyting about it or maybe bluethooth of his phone needs replacement therefore he kept mine. one can forget but three of them cant, its imposible they forgot. finally i called helpline and complained. i was given Arabian Centre branch number. i called the branch and after some questions they told me come and collet the items… (without saying sorry even…)

    i just wanna tell them coming from RAK to Dubai 100KM and going back 100KM is not FUCKING easy.. i wont spend DHs. 50 Fule for that shit… You Cheat DG…

    • Manzoor Alam says:

      Dear valued customer,
      Please accept our sincerest apologies towards all the inconvenience that you may have gone through. However Sharaf DG as a retailer, believes in long term relationship with its customer and therefore we request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

    • karim says:

      the most funny thing in your story that you are coming from RAK to Dubai , just to buy a phone and you spent 200 KM driving to buy a phone , you are sooooo funny

  24. Amit M says:

    Dear Sir,

    This is regarding long pending issue and it started with my purchase of Nokia N96 Mobile phone from Sharaf DG Deira Branch on Dec 07 2009 with Invoice number : SI/S49/D01/091207/0000058 AT 17:54.

    From day one my GPS service was not working and as advised by your customer care they wanted me to visit Nokia customer care to update the software from Nokia. So as advised, I visited Nokia C. Care and to my shock and surprise, Nokia refused to work on the phone indicating in writing that this phone does not belong to UAE and was made for UGANDA. Means Sharaf DG provided me phone which had no warranty of Nokia UAE and was made for and sold to UGANDA and hence its like me purchasing it from grey market. Evidently, it had inbuilt Maps for South Africa not UAE.

    With this issue, I went to Deira branch and met phone dept manager and he guided me to Sharaf DG Safeer Mall and promised me that they would provide me with the phone which is authorized for UAE.

    I met Mr. Finel (phone Dept) and explained him the issue, who further requested N96 phone from the vendor. After 15 days of follow-up, he asked me to visit the shop to exchange my N96 phone with the UAE authorized phone but to my horror the new batch of the N96 lot was the same which I had before. I had no option but to accept this grey market unauthorized phone and after much persuasion from Sharaf DG staff and manager and promise of Sharaf DG leadership and brand quality, I kept the phone.

    After just 2 months of working, the phone started working weirdly going in online /offline mode. And finally after intermediate work, it suddenly stopped working and went in Offline mode. Though I was able to access other features of the phone and was able to access all my data

    So I went and met customer service with Service No. SER/06946/2010 inorder to resolve the issue.

    To my surprise phone was supposedly repaired in 2 days and later I found that all the data have been wiped off and the operating system was reloaded without even giving me slightest hint that they will remove the data. I had 3-4 GB data and everything was removed just to make phone from offline to online mode. I was deeply shocked and pissed off with this service

    Even if they had to reinstall everything and wanted to remove data, they did not had the courtesy to call and confirm for deletion of data, fully knowing that it had data inside. And inspite of fresh reinstall GPS maps was not working.

    With this complaint, I escalated this issue to branch manager and met Mr. Kapoor, manager of the Safeer Branch, instead of understanding the issue and consoling; he started arguing with me and behaved in very rude manner which showed his unprofessional and non commitment toward work and customer.

    I was regular customer of Sharag DG and had purchased my house hold products from you however with this horrid experience I am really pissed off with the service and will surely advise others to keep away from Sharaf DG as their customer service is pathetic to say the least.

    My phone is still not fixed and is still with technical support with no response.

    I want replacement of my N96 phone with new N96 phone to end this ordeal.

    I not sure who will and when these issues will be resolved.

    Hoping for best results.

    Amit Mathur

  25. Sanjay says:

    Hi,
    I have bought a Samsung SGH E250 on 11th July,2009 from Sharaf DG LLC Sharjah,Inv.no. SI/G02/S01/090711/0000072, within 25 days the LCD screen start show a black mark initially it was just a mark but within four days the mark developed to a black spot which is equivalent to a water drop size. Then I went back to the Store, Sharaf DG and reported the case on 12th August, 2009. They informed me that they will not do any repair instead they collect it and send to Samsung service centre in U.A.E.
    It’s been four months now, I didn’t get my phone repaired instead they have been asking me to pay 50/- Dirham for their inspection charge and take back my damaged phone. I really wonder what inspection they done on my phone!! it was clearly visible on the display that the pixels are dead.
    It seems like I made a mistake to purchase a phone from SHARAF DG which is damaged by itself in a month (in the receipt that sharaf DG given me it is clearly mentioned that there’s no scratch or damage) and now to take back my phone in the same bad condition I have to pay them money!! Four times I approached the store but they were demanding the inspection charges.
    It seems the staff of Shraf DG is not from this world.
    The way they treat us is totally disgusting!!!
    This is the first time I am facing such a bad experience from a Store in U.A.E.which totally damaged my faith in Sharaf DG. I just left that phone in Sharaf DG, Sharjah I am not ready to pay a penny for a fault of the product which is not from my hand. Sharaf DG should take care to not punish their customers only because they bought a product from from their store.
    What we people can do is just avoid this store, their staff seems to be specially trained to cheat and ill treat the customers…..So Avoid SHARAF DG …

  26. Yasir says:

    The worst shop ever, the grocery down stairs has more professionalism, I bought a Vaio from their “online store”, they took the money from my card, and after two weeks there is no delivery, no follow up, nothing, they’re not replying my calls or emails,
    after two weeks their stupid guy sent me an email asking for my passport copy and the mastercard copy, to confirm the payment, although it was confirmed the same moment the transaction happen.
    when I sent him a copy from the card statement which has the payment to sharafDG, he kept coming with other stupid execuses.
    I called the bank and they can’t cancel the payment since it was done, so Tomorrow I’m filing a complain to the police.

  27. Yasir says:

    Story cont’d, after calling the police, I got too many calls from SharafDG, but they said they won’t be able to deliver the laptop Today, so I proposed to come all the way from Abu Dhabi to collect it, and they agreed,

    On the way to Dubai (after driving around 50 miles), I got a call from them explaining that the laptop they have in stock is different model than the one I’ve purchased!!!!!

    Such real crap should not take any place on Dubai’s map, it’s what unprofessional means.

    I will not deal with them ever, I wish they burn in hell.

    • Manzoor Alam says:

      Dear customer,
      Please accept our sincerest apologies towards all the inconvenience that you may have gone through. However Sharaf DG as a retailer, believes in long term relationship with its customer and therefore we request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

  28. Osama says:

    if you don’t know how 2 provide a service.. simply don’t….

    • Manzoor Alam says:

      Dear valued customer,
      We strongly apologize for all your inconvenience. However Sharaf DG as a retailer, believes in long term relationship with its customer and therefore we request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

  29. zakir says:

    Hi Guys! its absolutely true that sharaf DG is just fooling its customers.I just bought a new LG GW620 Mobile Phone and when i brought the package to my home and opened the box, I was shocked to see the mobile phone is having several scratches at its back cover and when i went through the phone it was already used by someone and lots of photographs and videos is been taken using the phone.If, we have to buy used mobiles why to go for Sharaf Dg then to pay the cost of new mobiles for old one rather than that better to buy from naif shops.I, hope tommorow i will go and ask for refund or change for a new mobile if not i approach the consumer protection department of UAE.To, bring all this trouble i went all the way from Ajman to Diera City Centre.

    • Manzoor Alam says:

      Dear customer,
      Please accept our sincere apologies towards all your inconvenience that you may have gone through. However Sharaf DG as a retailer, believes in long term relationship with its customer and therefore we request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

  30. Sara says:

    I also had a bad experience with Sharaf dg in deira city center. The manager there, mr.sanjay is a shitty person.
    I wonder how he still works there, he raises his voice on custumers, has no manners. Hope he will fall down hard one day, and i will be there watching him falling.
    Sharaf dg, you are the crap!

    • Manzoor Alam says:

      Dear customer,
      Please accept our sincerest apologies towards all your inconvenience that you have gone through. However Sharaf DG as a retailer, believes in long term relationship with its customer and therefore we request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

  31. archie albano says:

    i was at the sharaf dg (deira city center) yesterday, 8-oct-2010, hoping to get the ipod shuffle in promotions at aed 99 only. i was relieved there were some items on display and asked for the green one. but to my great surprise, the attendant told me it was back to regular price of aed 229 and the poster still hangs proudly stating aed 99! am i stupid or they are just trying to convey some idiotic message to the shoppers? then i asked the attendant that they should remove their poster but he just ignored me and turned away!!! what a way to treat a customer??? is this normal with sharaf dg? i am a frequent shopper at your store but it was a total shock how your people behaves lately? shame, please correct this.

    • Manzoor Alam says:

      Dear customer,
      We strongly regret for all the inconvenience that you may have gone through. However Sharaf DG as a retailer, believes in long term relationship with its customer and therefore we request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

  32. chris says:

    Sharaf DG has prices because they are getting cheap quality something that can work for 2 weeks and then u through it in the garbage this is the last time i m going to buy from this cheap shop …and we have to stop dealing with shops and complain to the main vendors so at least they put them out of business
    i had a laptop it was not working after 8 days of purchasing the item
    due to their policy they said we could nt replace you with another Laptop … in the end the laptop was going for maintenance for more than 4 times every trip between sending and receiving is around 20 days
    so it 4 x 20 = 80 days without work

    i think i should go to court for this matter because those people they are so greedy that they have no value for anything only to get extra penny from normal people by bullshitting and playing tricks
    even they gave me coupons for air flight discount which was expired … to that extend
    when came back to them they said this is what we have

    • Manzoor Alam says:

      Dear customer,
      We strongly regret for all the inconvenience that you have gone through. However Sharaf DG as a retailer, believes in long term relationship with its customer and therefore we request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

  33. rajesh says:

    sharaf dg customer care is shit… they are hopeless,the worst service on planet same experience for me also from sharaf mankhool please please dont buy any thing from sharaf dg

    • Manzoor Alam says:

      Dear customer,
      Please accept our sincerest apologies towards all your inconvenience. However Sharaf DG as a retailer, believes in long term relationship with its customer and therefore we request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

  34. Kalam says:

    Sharaf DG customer service is the worst I have ever experienced in my life! When I shared my experience with my friend, he was of the view Sharaf DG sell low quality stuff. I bought a Nokia in March. It had problem switching on. I gave it for repair under warranty. The customer service has no clue even after 10 days what’s the problem and when can they fix it. I bought a Citrus Juicer in April and the whole stuff came off from its body. I decided not to waste my time in going to their customer service, and decided I will never buy anything from Sharaf DG. With the unprecedented interconnectedness that technology has introduced into our lives, even one angry customer is one too many to handle. Hope they listen and learn their lesson…..

    • Manzoor Alam says:

      Dear customer,
      Please accept our sincere apologies towards all the inconvenience that you may have gone through. However Sharaf DG as a retailer, believes in long term relationship with its customers and therefore we request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

  35. FAYAZ says:

    Hi guy’s!

    I agree every thing we can not blame the sales executives we have to blame only Management. it’s really really bull-sheet. As a former SE I had a very bad experience with Sharaf DG it was a tough, horrible moment in my life time and every day our Honorable(great sucker) Store Manager sucks every thing from us(sweat includes) and minute by minute screw nicely, inject stress in the mean time threaten as well like termination or salary deduction. So obviously what SE’s do, push the product to the customer whether it’s good or bad.

    If I give grievance to HR Dept no one not responding our quires especially HR Manager Mr. Prashant Varma. He shouldn’t be a HR, he doesn’t know any thing in the HR field not even smile.( I think he knows only drive a car). then how Sharaf DG appoint him as a HR Manager???? it’s very big question mark.?????

    After Sale is important which means Customer support it’s very powerful tool for the retail organisation. Here after sharaf Dg should concentrate in this other wise big lock is waiting for them.

    Secretes Behind the floors:

    Don’t buy Mobile phones in Sharaf DG bcos they purchase some thing cheap & Assemble mobile phones from Diera or sharjah those mobiles with out the company warranty they provide sharaf dg warranty u can check with Nokia care or samsung whether it’s genuine or not.

    I felt so ashamed of myself for making such a fuss.

  36. carlo says:

    this is very intresting let me explain I purchased a blutooth nokia BH106 from time square sharaf dg after 10 days its stop working, I didnt have time to go there, on 16th june i had given to customer care. no reply
    then on 17th of june i purchased a nokia mobile from the same store earphone is not working. that also i retuned to customer care on june 23rd

    I purchased bluetooth to use while driving it was not working
    then i purchased mobile thinking that i can use earphone while driving but mobile is also having problem. for time being they had given me to use one mobile for that normal earhone pin will not fit

    • Manzoor Alam says:

      Dear customer,
      We strongly regret for all the inconvenience that you may have gone through. However Sharaf DG as a retailer, believes in long term relationship with its customers and therefore we request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

  37. arif says:

    Hi,

    On 31st Oct 2011 I purchased a Palson 30561 Fruit extractor +lima blender 30526 for 399 Aed from Sharaf DG Safeer Mall Store Sharjah UAE.I went to purchase a Food processor but upon Sales Executive convincing skills I ended up taking the above mentioned product.
    Next day I realized I dint get what I was looking for as Food processor have so many options but this one had only two.I made up my mind to exchange it for Phillips food processor.
    On 1st Nov 2011 I went to the same store at around 9 45 pm to exchange the product
    I met Sudip thoo and gave back the product with everything including thermocol(used for packing).He opened the piece and said it was used.It wasnt used but washed but he kept on arguing with me when I dint use Y wuld I wash.
    As far as I know in all eductational institutes it is taught to wash any product(Kitchen appliances) before u use.
    I culdnt attach the blade to the motor how culd I use it the system was complicated I called the call centre 7 times the same day upon not getting them through and not able to fix it I decided to exchange it
    .But he had already decided pre conceived and had a pre occupied mind that the product was used.
    When dept incharge came Muhammed Tanveer just asked him what he said product was used and he continued the same song without even looking at the product.
    Kindly replace the product and let me buy a Phillips food processor if it is possible.I have left the product at the store only .
    The attitude and service of teh executive was pathetic and annoying.he was questioning me upon my creditability which is unacceptable.and I want you to take an action against the executive
    Please do the needful if u can as on the back of my receipt it is written I can exchange it in 7 days.I was not even 1 day completed.

    Regards
    Arif
    item code 11630443(01042)

    Can any1 get my email id’s of higher management as I want to raise it to top management

    • Manzoor Alam says:

      Dear customer,
      Please accept our sincere apologies towards all your inconvenience. However Sharaf DG as a retailer, believes in long term relationship with its customers and therefore we would request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

  38. jalili says:

    Hi Everybody,

    I just installed windows 7 beside of windows Mac in my Macbook pro, now switching between two windows difficult for me, every time when I wish to go 7, the computer directly going to Mac window and do not give me a chance to choose my window, if anyone of you have the same laptop and know about How to solve this problem please help me by sending simply email to jalili1369@yahoo.com .

    Thanks from all of you

    Have a nice day

  39. lyn says:

    I buy a brandnew blackberry 9300 this year 2011 .I use the phone for about 8 months and still cover with 1 year warranty.I bring to the sharaf dg to fix my problem about my phone.Scroll is not working and its hang up all the time.They will send my phone to the service center to fix for about 10 to 15 days.I had a call to the store and they said they can’t fix my phone its because motherboard is totally not working and they can’t fix.I told him that how much i have to pay to fix the motherboard and said that you have to buy new one because its same price i have to pay.come and collect your phone here in the store in union coop in sheikzayed.Then me and my friend came to that shop and arguing with staff of sharaf dg.They blaming us about the phone and she said you have to go to unioncoop to buy new one.what is this crap…we are really dissapointed with that lady who is incharges in customer service about her explanation..i send my phone in satwa to fix and they fix my phone for two days and its working properly…what is the use of the warranty if they can’t fix the phone and all i know if the motherboard its totally damage you cannot use the phone at all.I ask the guy what is the problem of my phone and said that they changes the scroll only…my concern is you have warranty and you have to fix phone or else you have to changes the new one…stop blaming the customer!!!!

    • Manzoor Alam says:

      Dear customer,
      We strongly regert for all your inconvenience . However Sharaf DG as a retailer, believes in long term relationship with its customer and therefore would request you to provide us your contact number or your e-mail id on my mail Id
      manzoor.alam@sharafdg.com so that we can
      take care of your issue and can restore the relationship and win your trust so that you can continue your patronage with sharaf DG.

      • John says:

        Stop wasting your time apologizing and get your staff some proper training instead! What you have written is just the same propaganda that we see in most shops in Dubai. As long as the Vinay, Rajiv, Sanjay, Juzer, Manzoor, and the like are in control of most Dubai businesses, we will always expect a service that would never meet our expectations! Sorry for being a bit racist, but I am merely saying this fact based on my experience with many retails and car agencies as well. You really should start thinking of reducing and limiting your population!

      • John says:

        Could you possibly STFU and stop posting such replies because we all know how terrible the service is at Sharaf DG! Instead of wasting so much time replying the same information to every comment, why don’t you try to improve your service, adequately train your staff, and try to be a little more customer oriented and not profit driven!

  40. shani says:

    our experience was completely different. We had good service from one of the staffs. However ,what bugged me was the disgusting attitude of some of their female staffs. They’re like bunch of lioness on a prawl for a prey. Shamelessly flirts at anyone..married or not. Disgusting really.Made us feel uncomfortable ..if we fancy going to a cattle market,we wouldnt go to an electronic shop would we ?oh by the way it was at their Times Square store.

  41. John says:

    Same issue here. They are the most terrible after sales customer service center. And even when you try to buy something from their show room, you will notice that many of the sales men tend to follow you and wait till you pick up something so that they can place a “sticker” on the product!!! I mean WTF!! You haven’t helped me out in buying the product, and even if I ask them, they either don’t have the knowledge, or they simply tell me to check with someone else!! The problem with these kind of shops is that the staff are not customer oriented but rather self oriented and this is the reason why their customer service is so poor. But thanks for the great share! Will definitely pass this on to as many people as possible.

  42. Ranga says:

    Whooo its scaryyy,, i brought a lap top 3 day back & it was totally dead. today ia m going to Time Square out let to give back my lap top for exchange hope for the best,

  43. haroon says:

    I am also a victom of Sharaf dg……..my mistake…………do not even go near this store they are jurks

  44. What’s up, I check your blog like every week. Your humoristic style is witty, keep doing what you’re doing!

  45. january says:

    im also experiencing this bad service right now. im so upset & frustrated with the kind of service they have. they just fooling with the discount card, voucher, freebies and promotions but the item and their service didnt give justice at all. i purchased an Blackberry, the next day i need to return it for faulty unit. unfortunately after more than 7 days media card failure. so they cant replace but to bring it to repair. after more than 20 days, after several complain to their customer service and promised call back, still there is no updates on what happened to my BB. and worst of all the number they put on the receipt (04-29484843 ext. 106/107/108) to call for follow-up, is like a ghost number. nobodys answering. i will definitely pass this irresponsibility to my friends & collegues.

  46. Hari says:

    Humble request..Plz don’t buy any thing from Sharaf-DG!

    I bought one window A/C(York Millennium)from sharaf-DG(cost 1499!) and is not working now. I bought just 2 months back(purchase code: SI/01911/MO1/120731/00094). I called their customer service center, as per them I have to wait for 1 week to get an entry in the complaint queue. I am staying with my family and we have a kid also. I have never experienced such a horrible irresponsible attitude from a reputed company. No body bothers. No body there to manage /control/coordinate the customer complaints. It is not acceptable. I wonder how such a horrible company survives in Dubai. Plz don’t go and buy any thing from Sharaf-DG, its my humble request.

  47. Amitkumar says:

    My motorola pro blur android mb 632 phone switch not working

  48. Arun says:

    Dear ,Dont compromise with them for any fault ,i had a problem with them .I will no more shopping with them

  49. i Would like to find out how much the Sharaf DG staff gets paid to listen to all this crappy complains

  50. Everybody watch this ( http://www.youtube.com/watch?v=LNC1fwCZ1fw ) and then you will understand why they have such a crappy service

  51. Ahmed says:

    It is really frustrating to know that the same issue of “sub zero” customer service is there since 2008 and we are in 2013 and nothing is done seriously about it.
    I bought a laptop January this year, Few days after purchase it started having some strange issues, took it to service, before even seeing the device the guy says: “but you have to pay 200dhs if it was a software issue!!”, I said please inspect it first and we’ll see, they returned it a few days after formatting and reinstaling windows, solved 3 problems (dvd, touchpad, and windows) and charged me 200dhs for their faulty laptop. Story didn’t end there, as I had to take it 3 times to service afterwards and every single time the guy doesn’t even listen to my explanation about the problem, I took a vedio and sent it to his management but still no response at all. I called the customer service and he tells me we can’t help you and you gotta go to the store! I go to the store almost every other day for 2 months now and nothing happens, I can’t use the laptop (Sony Vaio AED4,300 worth) and they are not replacing it or refunding the purchase. I raised a case with DED (Dubai Economic Development) and going to eventually went to court and will start and official case today and still no one from SharafDG is even bothering to call me back! Even they don’t have any service call or complain number and everytime I have to spend 30 minutes on the phone explaining the entire issue. I am not interested in the laptop or money anymore and all what I want is to see Dubai clean from such crappy traders.

    Dubai is a great city and really cares for consumer rights, such careless players should not stay in business for that long!

    Will keep you posted with the legal case updates.

  52. Mohammed Aathif says:

    Dear All,

    Where Can I log Consumer Complaints against Sharaf DG?

    • Faisal S. says:

      Call Consumer Rights Protection Dept. – Dubai
      Toll Free ´Ahlan Dubai´ +971 600 545555
      Fax +971 4 450 3996
      Email consumerrights@dubaided.gov.ae

      There’s no way you get any reward from calling the SharafDG customer service as they do not have any serious complain follow-up system and you have to repeat the whole story every time you call and eventually they end up asking you to go see the branch and solve your issues yourself! It’s a complete failure!

  53. Kamran Akhtar says:

    Pathetic customer service experience at SharafDG Sharjah outlet:

    The details of the receipt are as follows:

    Location : S01

    Service Doc Ref.No. : SER/030697/2013.dtd:09.06.2013.

    Cust.Address : SHARAF DG SAFEER MALL SHJ.

    Inv. No. : S1/00506/S01/134017/00026, Dated:17.04.2013 at 13:03:43.

    Touch mate TMMID720 Tablet Arm Cortex A8 1GHz 512MB 4GB 7inch Purchase date:17.04​.2013
    Dear Customer Support SharafDG,

    First, I would like to appreciate your efforts, that finally someone from Safeer Mall Sharjah (06-5931336), managed to reach me on Thursday afternoon on my mobile and explain the situation that within Two days the Touch mate tablet repairs would be accomplished and accordingly will be informed. And in case we are unable to provide then I will get the brand new piece.
    However as of now I didn’t hear any positive response for the same, and for your information today is the 14th day since my tablet being given for repairs. Without going into much details I would like to receive the replacement for the defective one.

    As it has shaken my confidence on the product that if the two months old product taking that long for repairs what will be the guaranty that it will last longer.

    As earlier I have explained you that I am in the Aftersales industry and having the worst experience within the two months old product is justified for replacement. You cannot imagine what I am going through with mental stress as being customer this experience is getting day by day worst to worst. Definitely nor I deserve and neither the service provider can dare to treat the customer in this way!
    Therefore I would like to inform you that I will be no longer accepting the repaired product as to-date it is not yet repaired.
    please revert back with the feedback for the same, and replace the defective product ASAP.

    I do not wants to go in circles therefore do the needful as being a customer it is my right, and I will do my best to reach any level to get my right. This communication is on record and it is more than enough to fight for my right.

    kindly assist me with the issue being described below. I desperately required your kind assistance, as so far no one tries to reach me to resolve my concerns.

    Dear Customer upport,

    Kindly go through the below mail and find my serious concerns as I am not left with any of the option to register my official complain to MOE, because no one bothers to respond.

    Extremely it is a pathetic service ever I received from any of the service provider.

    I will be contacting your company CEO Mr.Nilesh Khalkho and address my issues how they way company treating their customers.

    Dis-satisfied customer service experience- Kamran Akhtar 055-8250490.

  54. Kamran Akhtar says:

    Dear Esteemed customer support SharafDG,

    This is to be informed that I am extremely disappointed with the services being offered at your Sharjah safeer Mall outlet.

    Earlier I bought one Samsung Mobile from your Bur Dubai out let near City Hotel and suffered the same quality and after sales support issues. I have given three times my Samsung Mobile for repairs and having the same issues of Battery does not hold charge. Since you’ll rectified the concerns of my earlier purchased Mobile it tempted me to be your loyal customer to buy the Touch mate table from Safeer Mall out let and got same issues of Battery and charger doesn’t hold charge in June-2013.

    Being a customer I am not buying products to keep forth and back movements at the outlets.The Tablet being given on dated 9th June 2013, and so far no positive response being received from the outlet.

    Normally they are referring the parts are not available How come a product could be sold in the market without the back of necessary parts available. Now a days MOE is very active to take care of the consumer rights and since I paid my hard earned money to purchase the product and suffering like this as I have done a biggest mistake in my life to trust SharafDG outlets. Definitely this has shaken my confidence a great deal on the company as SharafDG & on the product.

    I have not purchase the product to get penalized because the parts are not available. If this is the case you must replace the Tablet for me, as I didn’t buy the 2nd hand product from you. Any part of the world if the parts to fix the product not available the customer shouldn’t be suffering. All i am asking my right, please put yourself in my shoes and imagine do i deserve this kind of treatment.

    Since almost 10-days without the product which I have trusted on SharafDG and purchased the goods must get the replacement to gain my trust on the company as well as on the product.

    Furthermore i am your loyal customer as i bought last year in October from CTIY CENTER SHARAFDG outlet the XBOX, IRONA TABLET & as well Colored printer.

    IF you do not take the serious action and do not get me the replacement it means you do not believe in customer service as i am also in Al Rostamani and being the Manager of my service dept. Ensures our company name and brand trust must flow as word of mouth by exceeding customer excellence.

    Awaiting your positive response for the same as i do have the option to take up the matter with the consumer protection dept.

    Un-Satisfied SharafDG customer-Kamran Akhtar

    Mobile:055/8250490.

    Dear Esteemed customer support SharafDG,

    This is to be informed that I am extremely disappointed with the services being offered at your Sharjah safeer Mall outlet.

    Earlier I bought one Samsung Mobile from your Bur Dubai out let near City Hotel and suffered the same quality and after sales support issues. I have given three times my Samsung Mobile for repairs and having the same issues of Battery does not hold charge. Since you’ll rectified the concerns of my earlier purchased Mobile it tempted me to be your loyal customer to buy the Touch mate table from Safeer Mall out let and got same issues of Battery and charger doesn’t hold charge in June-2013.

    Being a customer I am not buying products to keep forth and back movements at the outlets.The Tablet being given on dated 9th June 2013, and so far no positive response being received from the outlet.

    Normally they are referring the parts are not available How come a product could be sold in the market without the back of necessary parts available. Now a days MOE is very active to take care of the consumer rights and since I paid my hard earned money to purchase the product and suffering like this as I have done a biggest mistake in my life to trust SharafDG outlets. Definitely this has shaken my confidence a great deal on the company as SharafDG & on the product.

    I have not purchase the product to get penalized because the parts are not available. If this is the case you must replace the Tablet for me, as I didn’t buy the 2nd hand product from you. Any part of the world if the parts to fix the product not available the customer shouldn’t be suffering. All i am asking my right, please put yourself in my shoes and imagine do i deserve this kind of treatment.

    Since almost 10-days without the product which I have trusted on SharafDG and purchased the goods must get the replacement to gain my trust on the company as well as on the product.

    Furthermore i am your loyal customer as i bought last year in October from CTIY CENTER SHARAFDG outlet the XBOX, IRONA TABLET & as well Colored printer.

    IF you do not take the serious action and do not get me the replacement it means you do not believe in customer service as i am also in Al Rostamani and being the Manager of my service dept. Ensures our company name and brand trust must flow as word of mouth by exceeding customer excellence.

    Awaiting your positive response for the same as i do have the option to take up the matter with the consumer protection dept.

    Un-Satisfied SharafDG customer-Kamran Akhtar

    Mobile:055/8250490.

    My First contact with the customer support mail:19.06.2013, which after 10-days of the receipt of my defective Tablet.
    Dear Esteemed customer support SharafDG,
    This is to be informed that I am extremely disappointed with the services being offered at your Sharjah safeer Mall outlet.

    Earlier I bought one Samsung Mobile from your Bur Dubai out let near City Hotel and suffered the same quality and after sales support issues. I have given three times my Samsung Mobile for repairs and having the same issues of Battery does not hold charge. Since you’ll rectified the concerns of my earlier purchased Mobile it tempted me to be your loyal customer to buy the Touch mate table from Safeer Mall out let and got same issues of Battery and charger doesn’t hold charge in June-2013.

    Being a customer I am not buying products to keep forth and back movements at the outlets.The Tablet being given on dated 9th June 2013, and so far no positive response being received from the outlet.

    Normally they are referring the parts are not available How come a product could be sold in the market without the back of necessary parts available. Now a days MOE is very active to take care of the consumer rights and since I paid my hard earned money to purchase the product and suffering like this as I have done a biggest mistake in my life to trust SharafDG outlets. Definitely this has shaken my confidence a great deal on the company as SharafDG & on the product.

    I have not purchase the product to get penalized because the parts are not available. If this is the case you must replace the Tablet for me, as I didn’t buy the 2nd hand product from you. Any part of the world if the parts to fix the product not available the customer shouldn’t be suffering. All i am asking my right, please put yourself in my shoes and imagine do i deserve this kind of treatment.

    Since almost 10-days without the product which I have trusted on SharafDG and purchased the goods must get the replacement to gain my trust on the company as well as on the product.

    Furthermore i am your loyal customer as i bought last year in October from Deira CTIY CENTER SHARAFDG outlet the XBOX, IRONA TABLET & as well Colored printer.

    IF you do not take the serious action and do not get me the replacement it means you do not believe in customer service as i am also in Al Rostamani and being the Manager of my service dept. Ensures our company name and brand trust must flow as word of mouth by exceeding customer excellence.

    Awaiting your positive response for the same as i do have the option to take up the matter with the consumer protection dept.

    Dis-Satisfied SharafDG customer-Kamran Akhtar

    Mobile:055/8250490.

  55. Gurudatt says:

    What is the email id of DG Sharaf for registering a complaint on billing?
    Regards,
    Guru

  56. Ramy says:

    On which email can I send you guys an official complain before publishing this on all media platforms?

  57. divine says:

    SHARAF DG really SUCKS! X2!

    I bought a phone just 2 days back. There was a damage so I decided to call the customer service here in Dubai. That so called “customer service representative” was very impolite! I was asking him if I could just take my money back then return the phone. He told me he don’t know about the policies if it’s regarding phones, (in a tone without manners) then he drop the call. Then I thought of just visiting the store instead of calling that non sense CSR who don;t know the answers to my questions.

    Just today I went in their Deira City Center Banch. There I asked the same question, if I could just have my money back instead of taking the phone. Teller 1 told me that I have to wait 4-5 days for the replacement of phone. He was not answering my question so I repeated it again. Then he was so silent and he was just looking at his monitor. Then in a mannered tone, I said “please answer me”. Then he said, please read the rule #4 on the wall. The rule says that once proven that the product returned was not in good condition, then they will either replace or it can be refunded. Then I told him “so I could get my cash now, right?” Then he was telling no, we have to return this first to the vendor, you have to wait 4-5 days then you will have the replacement. Again he was not answering that I could have my money back. He was just saying that there will be a replacement after 4-5 days.

    I need the phone so badly because I have to check my email all the time because of my job. I told the teller I need my money back to buy a new phone because if I will wait for the replacement, I will loose the important mails of my boss and our clients. Then the teller ask me a silly question which I think he is not supposed to asked to a customer. “How do you receive mails before buying the phone?”, he asked. I told him that it’s a new implementation in our company for my department. I was thinking on my mind, “WHAT THE FISH! Why are you questioning me????

    Then I told him, kindly make it quick now because it’s really urgent for me to have a phone or else I’ll loose all my mails. Then he told me, WAIT I’M JUST A HUMAN BEING (in very impolite way and tone).

    My patience reach it’s end. I told him not to fight with me instead start his work and do it quick, then his voice was so loud already that obviously he was angry at me already.

    Thank God there’s teller 2 who save the teller 1 silliness and bitchiness. Then I just talked to the teller 2, but unfortunately can’t answer my questions also if I could just get my money back.

    He was telling me they will give me “hopefully” gift vouchers of same worth after 4-5 days once the replacement phone was there. Then I said I will not accept a gift voucher because I will not and never buy from their store.

    I cannot do anything but to wait for 4-5 days.
    😦 I HATE SHARAF DG!

    And also, I hope that will hire people who can speak english.

    I wish I have known all of the stories above before deciding to buy in their store. I thought It was a good store with good products and most specially, polite employees.

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